Frequently asked questions

A long-term care pharmacy provides specialized pharmacy services for residential, skilled nursing, and therapeutic care facilities. Unlike retail pharmacies, Phoebe Pharmacy offers extended support, clinical consulting, medication infusion, education, and services designed to meet the unique needs and regulatory requirements of long-term care communities.

Through our partnership with Framework, Phoebe Pharmacy is able to provide bi-directional communication via an HL7 or NCPDP SCRIPT standard interface, which can connect with various electronic health records. Framework interfaces with PointClickCare, Matrixcare, Eldermark, HealthMEDX, Tabulapro, Quickmar and many others.

Phoebe Pharmacy supports the pharmacy and nurse-initiated orders model. Most of our facilities use a model in which pharmacists enter facility medication orders. This allows pharmacists to complete a prospective drug utilization review before orders are charted, preventing irregular medication outcomes from therapeutic duplications, drug interactions, or drug allergies. In addition, pharmacists determine which National Drug Code (NDC) to use based on inventory. This immediate identification of medication brand availability eliminates the rework that would come from a facility submitting an order through the electronic health record with a non-stocked item. In addition, pharmacists consider the pharmacy’s filling and delivery schedule, the facility’s pass times, and the contents of the facility’s automated remote dispensing system to properly schedule first doses and ensure compliance with Long Term Care regulations. Phoebe Pharmacy’s pharmacist-initiated model assures a high standard of care and patient safety.

Phoebe Pharmacy provides 24/7/365 pharmacist and delivery support, ensuring immediate access to first doses and emergency medications through Cubex automated dispensing systems. Integrated with our Framework pharmacy software, Cubex improves nursing workflow, enhances medication safety, and provides secure tracking and accountability for all medications, including controlled substances. Flexible device configurations are available to meet each facility’s unique needs.

Maintenance medications are automatically dispensed in convenient 7-day resident-specific packaging designed to improve safety, accuracy, and efficiency. Clearly labeled packets include all essential medication and administration details, are pharmacist-verified prior to delivery, and are organized for easy restocking and streamlined medication passes. Medication can also be dispensed in Blister cards.

Phoebe Pharmacy provides comprehensive IV therapy services, including IV fluids, premixed medications, IV antibiotics, and SmartPump technology with pre-loaded safety libraries. Compounded IV medications are prepared by credentialed pharmacists in our certified clean room, while all pumps undergo thorough cleaning, maintenance, and tracking after each use to ensure safety and quality.

Phoebe Pharmacy is not open to the public. All communities we serve are invited to attend private tours.